Lean Problem Solving

1. 1. Introductions

      Introduction to Team Problem-Solving
      What Will Be Covered
      Introduction

   2. Principles and Attitudes of Problem Solving

      Lean Principles for Problem-Solving
      Practice Exercise – Principles of Problem Solving
      Principles and Attitudes

   3. Learning to Think Together – Brainstorming Skills

      Why Brainstorming
      Brainstorming Skills
      The Fishbone or Cause-and-Effect Diagram
      The Affinity Diagram
      Pareto Analysis
      The Skill of Brainstorming
      Practice Exercise – Brainstorming

   4. Root Cause Analysis

      Simple Situation Analysis
      Root Cause or The Five Why’s?
      Root Cause Analysis

   5. The Problem-Solving Models

      Introduction to PDCA Problem Solving
      The Plan Phase: The Toyota Business Practice
      The Do and Check Phase
      The Act Phase: Standardizing Success
      The PDCA Problem Solving Model
      Practice Exercise – PDCA
      Introduction to A3 Thinking
      The Steps of A3 Problem Solving
      A3 Problem Solving
      Practice Exercise – A3

   6. Analyzing and Improving Human Performance

      Analyzing Human Performance
      The Hierarchy of Motivation
      The System and its Impact on Human Behavior
      Situational Motivation
      Practical Applications of the Behavioral System
      Practical Applications to Change Individual Behavior
      Practice Exercise – Solving Human Performance Problems

Note: This training program can be customized and adjusted based on the specific needs and requirements of the organization and participants. Additionally, it can be supplemented with interactive activities, group discussions, and hands-on exercises to enhance engagement and application of the concepts learned.