What is Lean?
Lean is simply about creating more value for customers by eliminating activities that are considered waste. Any activity or process that consumes resources, adds cost or time without creating value becomes a target for elimination.The benefit to organisations that have implemented Lean is considerable:
- Improved quality and customer satisfaction.
- Improved productivity and performance.
- Reduced costs and delivery time frames.
- Improved employee morale and company culture.
It is also now widely accepted that some of the biggest opportunities for productivity improvement can be found in administration, finance, service and support operations and the public sector.
Since a primary goal of a Lean Culture is to build an empowered workforce, empowering leadership behaviors are crucial. One of the key factors for successful Lean implementation is a complete educational programme.Typically this would consist of Lean Awareness training for all staff and Techniques training for the core Lean team members.