One of my friends forwarded this 7 minutes video to me a few days ago.

https://www.youtube.com/watch?v=8ijBfprUNuQ

Because performance management is so important in production and services industries both, I could not stop myself from sharing it with you.

Its animated drawing on white board on ‘How to Create Performance Management System”.

Although its only the roadmap or overview of creating performance management system but its a very good introduction to the complete system

And if you are really interested in increasing speed, improving quality and reducing non-value added cost of delivering to your customers

or

if you have already started on the journey of improving your production and other services system, here is the link on “Step by Step Process to Create Value Stream Map”

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